Unexpected Downtime
POSTED AT 20:25 on 5th May 2007
At around 7:30 (BST - GMT+1) we experienced an error with our server that caused the site to go offline. The problem was with a corrupt database and has since been fixed. The server was down for around 2 hours before we managed to fix the issue and test, before launching the normal services again.
The following is a time line of the events:
7:30pm - Database becomes corrupt and crashes MySQL server.
7:45pm - We are notified via SMS that the tweeto.com site is not working
7:55pm - We asses the problem and create a holding page to explain the downtime
8:00pm - We launch the holding page to explain to users that the site is down and we are working to fix it.
8:30pm - We found the cause of the problem and begin to fix it
9:05pm - The problem is fixed and we begin to test the services and bring them back online.
9:15pm - All services have been restored and tweeto.com is working again fully.
We are sorry for any problems this might have caused to anybody and will be looking into how we can further prevent any issues like this in the future.
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